Terms & Conditions



Welcome to BestFindsBD.com. Before placing an order, please carefully read our Terms & Conditions. BestFindsBD.com reserves the right to modify these terms at any time without prior notice.

1. Product Availability

  • Products featured on our website are subject to limited stock availability.
  • Due to manual inventory updates, real-time stock status may not always be accurate.
  • If an ordered item is unavailable, we will notify you within 1 business day and process a refund (if prepaid) as per our Refund Policy.

2. Order Policy

  • Orders are confirmed within 1 business day after placement.
  • BestFindsBD.com reserves the right to cancel orders due to stock discrepancies or pricing errors.
  • Once confirmed, orders cannot be canceled (for both Cash on Delivery (COD) and prepaid transactions).

3. Pricing Policy

  • All prices are listed in Bangladeshi Taka (BDT).
  • Prices may differ between online and physical stores due to promotions.
  • In case of a pricing error, we reserve the right to cancel the order.

4. Cash on Delivery (COD) Policy

Inside Dhaka:

  • Delivery Time: 3-5 business days.
  • Product Inspection: Customers must verify color, size, quality, and quantity upon delivery. No complaints will be accepted afterward.
  • Returns/Exchanges:
    • Free return if the product is unused and returned immediately upon delivery.
    • If the customer requests an exchange without any fault from BestFindsBD, delivery charges will apply.

Outside Dhaka:

  • Delivery Time: 5-7 business days.
  • Shipping Fee:
    • Tk 130 for standard delivery (may vary based on weight/location).
    • Home delivery at the Thana level; in some cases, customers may need to collect from the courier point.
  • Returns/Exchanges: Same as Dhaka policy.

5. Quality & Color Accuracy

  • We ensure high-quality products, with a 90-day warranty for manufacturing defects.
  • Slight color variations may occur due to lighting, monitor settings, or photography differences.

7. Customer Support

  • Call Center: Available Saturday-Thursday (10 AM – 8 PM) at 01718403123
  • During high traffic (e.g., sales campaigns), contact us via Facebook Page/Group for faster responses.
  • We are not liable for service disruptions due to power outages, internet issues, or technical failures.

8. Fraud Prevention

  • Never share personal payment details (Bkash, Card No., etc.) on social media.
  • Always verify payments via our official merchant number or call center.
  • BestFindsBD is not responsible for fraud due to unauthorized transactions.